Complaint procedure

11 December 2019

The procedure establishes the requirements for processing complaints in order to fulfill the requirements of the standard FSC-STD-40-004 V3 of LLC “DOTS” and LLC “DOTS PLUS”.

This instruction applies to complaints from customers and consumers, as well as to employees of the department involved in registering complaints and taking corrective actions. When considering a complaint, competent employees of the enterprise, directly related to the subject of the complaint, as well as interested representatives of the parties participate.


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